Shipping Policy

Shipping & Delivery Policy

     At PouchHub, we prioritize speed and reliability. By operating as a locally based Canadian distributor, we ensure that your orders never cross international borders, saving you time and the hassle of hidden fees.

Domestic Canadian Shipping

All orders are processed and dispatched directly from our fulfillment centers within Canada.
• No Customs or Duties: Because we ship locally, you will never be charged surprise brokerage fees, duties, or international taxes at your doorstep.
• National Coverage: We provide reliable delivery services to all provinces and territories across Canada.

Shipping Rates & Free Delivery

• FREE Standard Shipping: We offer complimentary shipping on all orders of $140 CAD or more (pre-tax).
• Flat Rate Shipping: For orders under $140 CAD, a competitive flat rate will be applied at checkout to cover local handling and delivery.

Processing & Delivery Timelines

• Fast Processing: Our team works diligently to process all orders within 1-2 business days (Monday – Friday).
• Estimated Delivery: Once your order is dispatched, delivery times typically range from 3–7 business days, depending on your specific location within Canada.
• Tracking Included: Every order comes with a tracking number, sent directly to your email, so you can monitor your package from our facility to your door.

Secure & Discreet Packaging

We value your privacy and the safety of your purchase.
• All items are shipped in plain, discreet packaging to ensure secure arrival.
• We take extra care in our packing process to ensure your products reach you in peak condition.

Age-Restricted Delivery (19+)

In strict accordance with Canadian regulations, our services are exclusively for adults aged 19 and over.
• We reserve the right to implement age verification protocols to ensure all deliveries comply with local laws.