At PouchHub, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and purchase our products.

1. Information We Collect
   To provide you with a seamless shopping experience, we collect the following types of information:
   • Personal Identifiers: Name, shipping address, billing address, and email address.
   • Payment Information: We use secure, third-party payment processors (such as PayPal). PouchHub does not store your full credit card or financial details on our servers.
   • Age Verification Data: To comply with Canadian law, we may collect information to verify that you are 19 years of age or older.
   • Technical Data: IP address, browser type, and cookies to improve website functionality and marketing.

2. How We Use Your Information
   We use your data strictly for business purposes, including:
   • Order Fulfillment: Processing your transactions and shipping your local Canadian orders.
   • Customer Support: Responding to your inquiries at admin@pouchhub.ca.
   • Communication: Sending order updates and occasional promotional offers (only if you opt-in).
   • Compliance: Ensuring all customers meet the legal age requirements for our products.

3. Data Security & Local Protection
   We implement industry-standard security measures to protect your personal information.
   • Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data during transmission.
   • No Third-Party Selling: We never sell, rent, or trade your personal information to outside marketing firms. Your data is only shared with essential service providers (e.g., local delivery partners) to complete your order.

4. Cookies & Tracking
   We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website features.

5. Your Rights 

   As a Canadian customer, you have the right to:
   • Access the personal information we hold about you.
   • Request corrections to any inaccurate data.
   • Request the deletion of your account and personal data (subject to legal or record-keeping requirements).

6. Age Restrictions (19+)
   Our website is not intended for individuals under the age of 19. We do not knowingly collect data from minors. If we discover that a minor has provided personal information, we will delete it immediately.

7. Changes to This Policy
   PouchHub reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Modified” date.

 

Contact Us
   If you have any questions regarding your privacy or data security, please contact our privacy officer at:
Email: admin@pouchhub.ca
Est. 2026 | Locally Operated in Canada